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Customer Care Standards

INTRODUCTION

At THE GUYANA POST OFFICE CORPORATION Customer Service, we build smiles.

Our goal is to consistently exceed the expectations of our customers.

We go far just to make you satisfied, because you are appreciated.

We are committed to the improvement of our service and we are constantly building closer relationships with stakeholders, all in the interest of you, our valued customers. 

WE AIM TO:

WHEN DEALING WITH OUR CUSTOMERS:

  • Provide a friendly, warm, courteous and welcoming atmosphere.
  • Treat you with respect and equality.
  • Listen to you with care and understanding.
  • Go beyond to deal with your enquiries.
  • Deliver a service without discrimination to race, gender or age.
  • Reverence confidentiality.

 

WE WILL MAKE SURE THAT:

  • All departments and offices deliver a high standard of customer service.
  • Stakeholders know the importance of our customers.
  • Information and contacts are easily accessible to customers.

 

WHEN YOU CONTACT US BY TELEPHONE:

  • We aim to answer before the fourth ring.
  • Greet you with a warm, friendly voice, letting you know where you have contacted.
  • Ask your permission before being placed on hold.
  • Listen attentively to queries, concerns and complaints.
  • If you have to be transferred, we will let you know where and to whom you are being transferred.
  • Return calls to you with answers to your concerns and complaints, where necessary.

 

WHEN YOU CONTACT US BY LETTER, EMAIL OR FAX:

  • We will contact you within five working days to acknowledge receipt of your enquiries, concerns and complaints.
  • We will let you know the estimated timescale and progress of your enquiries, concerns and complaints.

 

WHEN YOU VISIT US:

  • We will provide a clean, tidy and welcoming atmosphere with appropriate seating.
  • We will take your enquiries, concerns and complaints in a timely manner.
  • If you need to see someone else we will call that person to make available time for you.
  • We will respect your time, complaints and concerns, processing all with high importance.

 

COMPLAINTS AND COMPLIMENTS:

  • We welcome your feedback on the overall satisfaction of our service. Please feel free to download or complete our ONLINE CUSTOMER SATISFACTION SURVEY FORM and Drop it, Post it or Email it to us.
  • We also welcome all comments and complaints, as these help us to further enhance our service to you. Please feel free to download or complete our ONLINE COMPLAINTS FORM and Drop it, Post it or Email it to us.
  • You can call us, report in person or send us a mail on any issues, complaints or compliments.